Refund Policy for Dust to Divine Cleaning Services LLC
Last Updated: October 2025
Dust to Divine Cleaning Services LLC strives to deliver high-quality cleaning services. This Refund Policy explains when refunds or re-cleans may be issued.
1. Satisfaction Guarantee
If you are not satisfied with your cleaning:
– You must notify us within 24 hours
– We will return for a free re-clean of the areas of concern
Refunds are only considered if a re-clean cannot reasonably resolve the issue.
2. Non-Refundable Situations
Refunds are not issued for:
– Conditions not disclosed during booking
– Severe buildup requiring additional time
– Items impossible to clean due to age, material, or damage
– Missed appointments caused by lack of access to the property
3. Cancellations & Fees
Cancellations or reschedules require at least 48 hours’ notice.
– Cancellations made 48+ hours before the scheduled appointment may receive a refund of any deposit or a deposit credit toward a future service
– Cancellations made less than 48 hours before the scheduled appointment may result in forfeiture of the deposit and/or a cancellation fee of 50% of the service total (whichever is greater)
– No-show or lockout appointments are treated as same-day cancellations and are non-refundable
If we are able to fill your appointment time, we may apply the cancellation fee as a credit toward a future service.
Deposit Policy
A 25% non-refundable deposit is required to secure first-time, deep clean, move-in/move-out, and one-time bookings. For larger or urgent appointments requiring a reserved time block (typically 6+ hours, heavy buildup, or bookings requested within 72 hours), a 50% deposit may be required. Deposits are applied toward your total service cost.
4. Payments
All payments must be made at the time of service unless otherwise approved.
5. Contact
If you have questions regarding refunds:
📧 info@dusttodivine.com
📞 971-455-4500